HomeCamera :: Support :: DLink Support

Troubleshoot your existing HomeCamera-enhanced DCS-2120

In the unlikely event that your DCS-2120 does not automatically connect to the HomeCamera server, you can see the cause of the problem on the camera’s Status page. To see this page, here’s what you do:

Launch the D-Link Installation Wizard. Once it has found your camera, place a check-mark against it and then click
“Link to selected device” in the top menu.

This will launch your Web browser and connect to your camera.
In the left menu-bar, click “Configuration”.

This will take you to the HomeCamera configuration menu, which looks like this:
Click on “Status” in the top menu bar.

This will take you to the HomeCamera Connection Status page, which looks like this:

For now, focus only on “HomeCamera main server”. If this says: “Camera Authentication Successful”, your camera is connected and live on the HomeCamera server.

You might experience one of the following errors:

"Registration failed: Invalid UserID or Password” - Either your User ID or password were incorrect. Please check that you have entered your complete email address as your User ID. Please also ensure that the capitalization of the letters in your password are correct - HomeCamera considers “c” to be different from “C”, and so on.
"Registration failed: Password is incorrect” - Please check your password; do ensure that the capitalization of the letters in your password are correct - HomeCamera considers “c” to be different from “C”, and so on.
"An active camera is already registered with this name. Choose another name and try again” - You’ll see this message if you already have a camera connected to HomeCamera that uses this name.
"Disconnected” - this is the standard message when the camera is not connected to the HomeCamera system. Please check the server address and port.
"Connected" - if you see this message, without “Camera Authentication Successful”, it means that your camera has established communications with the server but hasn’t completed logging in yet. In a few seconds, this should automatically change to “Camera Authentication Successful” (or one of the error messages).

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