HomeCamera :: Support

Wireless wifi security monitoring / surveillance camera

HomeCamera is delighted to announce the world's easiest-to-setup, easiest-to-use wifi camera: the D-Link DCS-2120.

This camera has been specially modified by D-Link to work with the world'seasiest-to-use home monitoring service.

This FREE service gives you advanced features like:

-	Super-easy setup - unlike other cameras, you don't need a network engineering PhD to set up and use this camera
-	Automatic recording (so you can see what happened all through the day-or at other times of importance to you)
-	Server based recording (all automatic recordings are saved on our server, so no space is taken up on your computer AND you don't have to leave your computer on all the time!)
-	Hundreds of megabytes of server storage (so you can save hundreds of images and videos without worrying about disk space AND you can forward archived content to your mobile phone or email address at any time)
-	Motion detection with mobile phone alerts (most mobile operators and almost all camera phones support our service; you can also receive email motion detection alerts at your option)
-	Easy camera sharing (so you can share access to your home monitoring camera with your partner / parents / etc)
-	Worldwide access through any browser on any mobile phone or PDA in any country (so you can still see what's happening at home when you're on the road... of course, some conditions apply here - your mobile operator must allow you to access the "mobile Internet")
-	24x7x365 Web chat and telephone support
-	And more.

Why we say this camera is the easiest-to-setup in the world:
Traditional wifi cameras have required a networking degree to setup. Users have needed to understand arcane stuff like "Network Address Translation", "punching a hole in your firewall", "Dynamic DNS", "port forwarding", and all kinds of other techy mumbo-jumbo. If you've ever had to set up a traditional wifi camera, you already know how many hours it took you. If you've NEVER set up a wifi camera, trust us, it's COMPLICATED.

Ours is EASY: The D-Link DCS-2120 Enhanced-with-HomeCamera wifi camera, on the other hand, has just TWO setup pages: one where you tell it your wifi network ID and password, and another where you tell it your HomeCamera user ID and password. Hit OK and you're done. IT'S REALLY THAT SIMPLE.

Works as a "traditional" wifi camera too: If you're comfortable with NAT, DDNS, etc, you can use this camera to stream direct to your browser AND use it with HomeCamera (in fact, you can choose to not use HomeCamera at all). "Traditional" wifi camera features are fully available to you.

What the shipping package contains:
This is an unopened, shrink-wrapped package, delivered to us direct from the D-Link factory, and from us to you. The package contains:

-	an unassembled DCS-2120 wifi camera
-	camera stand
-	antenna
-	printed quick-start-guide, installation CD, and the camera manual (PDF on the CD)
-	wifi antenna
-	110 - 220V universal power adapter
-	depending on your country, we'll also include the appropriate adapter plug
-	ethernet cable (you need to connect your camera to your router via the network cable for the initial setup; following the initial setup, you can remove the cable and use the camera wirelessly)

Important Note: Windows Only: The software on the CD helps you "find" the camera on your home network and helps you to set it up. This software ONLY works on Windows computers. (If you know how to find the IP address of a device on your network, you do NOT require this software CD and you can then set it up using a Mac by typing in the IP address of the camera directly into your browser - if you're using a Mac, please buy this camera ONLY if you're comfortable with this step)

Shipping information and restrictions:
1.	We ship worldwide via DHL Express. Packages leave our office within one business day of our receiving your payment. Typical delivery times are 1 - 3 business days after the package ships. A DHL waybill number will be provided to you once your package ships. We're currently absorbing the shipping charges but you will be responsible for any customs / duties / taxes applicable in your country.
2.	Our agreement with D-Link prohibits us from shipping the camera to the following countries: Malaysia, Indonesia, Thailand, Vietnam, Brunei, the Philippines, and South Korea. In all these countries, you can purchase the DCS-2120 from your nearest retailer - please ensure the package carries the blue "Enhanced with HomeCamera" sticker (if it doesn't have this blue sticker, you can either request the retailer to order a replacement from their distributor OR you can flash the firmware yourself).
3.	We will not export to any country in Africa with the exclusion of South Africa.
4.	We will not export to any PO Box address.
5.	At this time, we are only accepting orders of 1 camera per customer. If you need more than one camera, please contact us in advance.
6.	All orders received are subject to confirmation by our Shipping Dept - orders may be rejected at our discretion, typically if you do not comply with our countries-exclusion list above or have provided a PO Box or if DHL expresses inability to deliver to your location. In the event we're forced to reject your order, any PayPal charges we incur will be passed on to you.