1. Which webcams do you support? Do I have to buy my webcam from you?
2. Do I need a webcam with motion detection? Should I buy one of those nice glass-optics auto-rotating webcams?
3. Do you support wireless network / IP / wifi cameras?
4. Do you support CCTV cameras / "security cameras"?
5. Does HomeCamera Client work on a Mac?
6. Does HomeCamera client work on Vista 64-bit?
7. Does HomeCamera client work on Windows 2000, Windows Me, Windows 98, or any version of Windows before Windows XP?
8. Can I run HomeCamera Client in "stealth" / hidden mode so no one else can see that I'm running it? Can HomeCamera run as a service?
9. Why can't I see "live" / "real-time" / streaming video?
10. What are mobile credits?
11. Is the beta period really free? Will you automatically start charging my credit card the moment the beta concludes?
12. How do I know I can trust you with my credit card information?
13. I am concerned about privacy issues. Can anyone access my cameras without my permission?
14. I can't login to the website / the image, multi-image, and video buttons don't work / I use Internet Explorer 6 and can't login to your site.
15. There's an orange triangle in the middle of the Client and it says "Offline" below the video. What's wrong?
16. I'm seeing "timeout" errors... what are they and what do they mean?
17. How do I delete the pictures / videos in my Archives?
18. How do I access HomeCamera using my mobile phone?
19. How do I set up my own camera? How do I set up more than one camera?
20. How do I access my camera?
21. How do I see videos on HomeCamera?
22. How do I set up motion detection?
23. How does motion detection work? What do the terms "threshold" and "sensitivity" mean?
24. What is Auto-Record?
25. What are Buddies? How do I share my camera? How do I "unshare" it?
26. What's the difference between keepneye.co.in and homecamera.com?

1. Which webcams do you support? Do I have to buy my webcam from you?
   
   HomeCamera works with all USB webcams (such as Logitech, Creative, Microsoft, Swann, etc) as well as most webcams integrated into netbooks and notebooks. You can buy your webcam from your favourite retailer.



2. Do I need a webcam with motion detection? Should I buy one of those nice glass-optics auto-rotating webcams?
   
   Motion detection is built into the HomeCamera Client and should work with most webcams. You do not need to purchase a “motion detection webcam”. Also, webcams that rotate to track people will result in false motion detection and are not advisable for use with HomeCamera.



3. Do you support wireless network / IP / wifi cameras?
   
   At this time, only the D-Link DCS-2120. If you work at an IP camera company, please contact us - we'd be delighted to work with you to HomeCamera-enable your camera and make it available to our subscribers.



4. Do you support CCTV cameras / "security cameras"?
   
   As long as you can connect the CCTV camera to your computer, normally through a video capture card, then, in general, the answer is yes. There are way too many video cards out there though so your mileage may vary...



5. Does HomeCamera Client work on a Mac?
   
   We certainly intend to have a Client that runs natively under OS/X but, at this time, the only way to run HomeCamera Client on a Mac is to use Parallels, VMWare, or BootCamp. If you're interested in a Mac Client, please use the Contact Us form to write in and let us know.



6. Does HomeCamera client work on Vista 64-bit?
   
   We expect to have a 64-bit version of the Client out in the coming months.



7. Does HomeCamera client work on Windows 2000, Windows Me, Windows 98, or any version of Windows before Windows XP?
   
   We're using fairly advanced technologies in HomeCamera Client; these technologies are unfortunately not supported by these older operating systems.



8. Can I run HomeCamera Client in "stealth" / hidden mode so no one else can see that I'm running it? Can HomeCamera run as a service?
   
   This is a very interesting use-case that we're looking into. Our priority at this time is to get streaming video ready; soon as that's done, we'll move on to stealth / hidden / service mode.



9. Why can't I see "live" / "real-time" / streaming video?
   
   This feature is currently under development and is coming soon. Meanwhile, do note that all images and videos accessed through HomeCamera are always requested on demand and, as such, they're very close to live. Try it. Place a stop-clock in front of your camera and request a video. You'll find the video started recording barely a second or two AFTER you requested it. So, it's always live content.



10. What are mobile credits?
    
    Each message sent to your mobile phone from HomeCamera requires 1 mobile credit. Think of mobile credits as an advance payment required for receiving motion detection and other mobile alerts on your mobile phone. As you're probably aware, the cost of sending international mobile messages is fairly high. We therefore provide all subscribers with 5 free credits, that you can use to test whether your phone can receive alerts from HomeCamera, and request that subscribers purchase additional credits if required. These credits are priced at US$ 10.50 per 100 credits and can be purchased via PayPal (you do not need a PayPal account - you can use your credit cards on PayPal).



11. Is the beta period really free? Will you automatically start charging my credit card the moment the beta concludes?
    
    The beta period is indeed really free. We do not ask for your credit card information at any stage of the registration process and will not automatically charge you the moment the beta period expires. At the conclusion of the beta, as our way of saying "thank you", all HomeCamera.com subscribers will have the option of signing up for the paid service at a discount to the price paid by new customers.



12. How do I know I can trust you with my credit card information?
    
    We do not ask you for your credit card information. All card processing is done by respected and recognized international companies like PayPal, which do not disclose your credit card information to us.



13. I am concerned about privacy issues. Can anyone access my cameras without my permission?
    
    Your cameras are private; only people who you specifically share your cameras with can access your cameras. You can even decide what level of access you give to each person that you share your camera with (e.g. you might want to give only "image" rights and not "video" rights...).



14. I can't login to the website / the image, multi-image, and video buttons don't work / I use Internet Explorer 6 and can't login to your site.
    
    Our website uses advanced technologies that some older browsers do not support. For instance, Internet Explorer 6 does not work with the HomeCamera website. Please consider upgrading your browser to Internet Explorer 8 or consider using Firefox, Safari, Opera, or Google Chrome.



15. There's an orange triangle in the middle of the Client and it says "Offline" below the video. What's wrong?
    
    Hold the mouse pointer over the orange triangle. An error message will appear. If this message says "Authentication Error", it means either the email address or password entered in the Client does not match the email address or password entered on the HomeCamera.com website. Please remember: the password in the Client is case-sensitive (this means, for example, that JOHN is not the same as John). Click the tools icon in the toolbar to edit the email address and password, and try again.
    
    If the message says "Network Error", it could be one of several things:
    
    
    • you might be running an older version of the Client; anything prior to Version 5 will not connect to the server. To check your version, go to Help -> About HomeCamera Client.
    • This could be a result of your computer being behind a corporate firewall that attempts to proxy ports or inspect traffic at a protocol level. Please ask your network administrator to contact us.
    • You might be running McAfee Firewall or Norton Firewall, which interfere with the smooth running of HomeCamera Client. Do note that HomeCamera Client works perfectly if you're running Windows' own built-in firewall. Please also note that we do not recommend that you disable your firewall to use HomeCamera.



16. I'm seeing "timeout" errors... what are they and what do they mean?
    
    Timeout errors are sometimes caused by browsers caching content from the HomeCamera.com site. Please hit the REFRESH button on your browser and try again. If the problem continues, it could be due to extraordinarily high loads on the beta servers. If you experience these errors even after hitting the REFRESH button on your browser, please write in to us through the Contact Us page.



17. How do I delete the pictures / videos in my Archives?
    
    This feature was temporarily removed in a major system upgrade in mid-August. We're working on putting this feature back in and hope to have it ready in the coming weeks.



18. How do I access HomeCamera using my mobile phone?
    
    We're working on putting together a number of clients that will run on mobile phones. We will also be putting together a page that you can login to using your Web-enabled mobile phone; we expect to announce some of these enhancements by end-September / early-October.



19. How do I set up my own camera? How do I set up more than one camera?
    
    See this Flash demo.



20. How do I access my camera?
    
    See this Flash demo.



21. How do I see videos on HomeCamera?
    
    HomeCamera requires QuickTime or Real Player Basic to show videos. To download QuickTime (free), please click here. To download Real Player Basic, please click here.
    
22. How do I set up motion detection?
    
    See this Flash demo. Also see the explanation below.



23. How does motion detection work? What do the terms "threshold" and "sensitivity" mean?
    
    Motion detection alerts are generated when the amount of motion in the motion detection meter crosses from the green zone into the red zone. This is a combination of your threshold and sensitivity settings. The best way to figure this out is to play with the settings - you know you have the right settings when you see the meter cross into the red zone only when you really want it to ...
    
    Sensitivity means how much movement must occur before HomeCamera Client notices it. For example, if your sensitivity is set very low, you would have to move your complete hand in front of the camera for HomeCamera Client to notice it. If your sensitivity is set high, a twitch of your eyebrow might be enough.
    
    But just because movement is being detected doesn't mean an alert will be triggered... the triggering of an alert requires movement that's enough to exceed the "threshold". If you move the threshold slider to the left, the threshold is reduced - this means even a small amount of movement, or a far away movement, can result in an alert. If you move the slider to the right, very significant movement must occur for an alert to be generated.
    
    Think of it this way... if what you want to detect is likely to be small, or far away, set sensitivity high and threshold low. If what you want to detect is likely to be large or nearby, set threshold high and sensitivity low. If there's a lot of "lighting noise", set threshold high and sensitivity low.
    Ultimately, the best way to figure this out is to "play" with the settings ...



24. What is Auto-Record?
    
    Auto-Record helps you set up a recording schedule so you can see what happened in your home or your place of work all through the day. For example, you could specify a recording schedule requesting the system to record an image from your camera every 2 minutes, between 8 am and 6 pm, each week day. (This is just one example; you can choose your own schedule, days, frequency, etc.) These images will be saved in your Archives, from where you can see the full-size images by clicking on the thumbnails. All recording is on our servers so your PC's disk space is not wasted and so that you can login from anywhere in the world and have access to your Archives.



25. What are Buddies? How do I share my camera? How do I "unshare" it?
    
    HomeCamera enables you to share access to your camera with selected friends and family. To share your camera, first ensure your Client is online. Then, login to www.homecamera.com and click on the Share option in the drop-down menu to the right of your camera you want to share (if you have more than one camera that you'd like to share, you'll need to share each such camera separately). Enter the email address of the person you'd like to share the camera with and decide what level of access you want to give your Buddy. Click OK. That's it.
    
    Important: Your buddy must have a HomeCamera account in order for the camera to be shared. If the Buddy does not have an account on HomeCamera, please use the Invite A Friend function to invite your buddy to set up her account first. Remember: your buddy does not need to pay to access images and video clips from your camera.
    
    To "unshare" a camera or to change what features you've shared with a buddy, click on the Buddies option in the left menu bar. This will show you the list of people you've shared your cameras with and what features you've shared for each camera. Simply click the trash can icon to unshare a camera from a particular buddy. To change what features you've shared, click the pencil icon.



26. What's the difference between keepneye.co.in and homecamera.com?
    
    KeepNEye uses HomeCamera as the underlying technology. The difference is that KeepNEye is meant for Tata Indicom customers, with pricing that's available only to Tata Indicom customers. Also, KeepNEye subscribers will be billed for the service directly through their Tata bills and will not need international credit cards (which are required on the homecamera.com service). Mobile alerts are cheaper and streaming video will be hosted in India to provide a better experience to Tata Indicom customers.

Setting up your camera

1. How do I set up my own camera?
2. How many cameras can I set up on the same PC?
3. Can I set up the HomeCamera client software on more than one PC? So that, for instance, I can set up one cameras in my office, two in my home, and one in my warehouse?
4. Do I need to leave the PC turned on and connected to the Internet for HomeCamera to work?

Setting up Motion Detection

1. How do I set up motion detection on my camera?
2. Do I need my webcam to specifically support motion detection?

Accessing your cameras

1. How do I access my camera via the Web and via a mobile phone?
2. How do I access my camera via a mobile phone?
3. What are mobile credits and what kind of mobile phone access am I charged mobile credits for?
4. Why are video clips only 10 seconds long? Can I get longer clips? And how about video streaming?
5. I do not have a mobile phone. Can I still set up and access cameras?
6. Why can't the pictures / videos be sent directly to my cellphone? Why do I have to click a link to see them?

Your HomeCamera Account

1. How do I register with HomeCamera?
2. Can I share my mobile credits with another HomeCamera user?
3. Is there a limit to the number of images and videos that I can store in my account?

Troubleshooting

1. I have a camera connected, but I do not see it on "My Cameras" page even after I've logged into my account.
2. I have a camera connected, but I am not getting any images.
3. The page is not displaying any video, even though I have QuickTime installed.

Miscellaneous Questions

1. What do I need to use the HomeCamera service?
2. What kind of cameras DO NOT work with HomeCamera?
3. What format are the images/videos captured in? What is the typical file-size?
4. What are the system requirements for running the HomeCamera client?
5. Can I leave the HomeCamera Client running in the background?
6. How do I monitor my living room when my computer is in my bedroom?
7. What is Auto-Record? How do I create a new recording schedule? How do I edit / delete an existing recording schedule?
8. How do I install the HomeCamera client?
9. How do I uninstall the HomeCamera client?
10. How do I exit the HomeCamera client?
11. How do I send an image or video to my cellphone from the HomeCamera website?

Setting up your camera

1. How do I set up my own camera?
   
   Register for a HomeCamera account; download the HomeCamera Client software. Ensure your webcam is connected and the drivers have been installed. Double-click the downloaded HomeCamera Client Installer to install the Client.
   
   • Click on the "Add Camera" icon on the toolbar.
   • If this is the first time you're launching the Client, you will be asked for your Email address (the same address you used when signing up for the service) and password (the password you chose when creating your account on the website). Please remember: the password is case-sensitive. This means JOHN isn't the same as John… Click OK.
   • The camera addition dialog box will appear with a live video from your camera (if you have more than one camera, the first camera on your PC will be selected automatically). Enter a name for your camera (e.g. kitchen), select the picture quality, and hit OK. That's it, your camera will connect and go online. You should see the word "Online" appear below the video feed in the Client.
   
   You can set up additional cameras by again hitting the "Add Camera" button and following the steps above.



2. How many cameras can I set up on the same PC?
   
   Up to four. However, some PCs can handle only two at a time.



3. Can I set up the HomeCamera client software on more than one PC? So that, for instance, I can set up one cameras in my office, two in my home, and one in my warehouse?
   
   Yes, you can set up the HomeCamera client software on as many PCs as you like; however, at any given time, you'll only be able to connect up to 4 cameras to HomeCamera at the same time (this is during the beta period; subsequently, free customers will be able to set up a smaller number of simultaneously online cameras).



4. Do I need to leave the PC turned on and connected to the Internet for HomeCamera to work?
   
   Yes.

Setting up Motion Detection

1. How do I set up motion detection on my camera?
   
   Start by logging into www.homecamera.com, click on My Account, and ensure you have either (or both) "Send to my Email" or "Send to my mobile phone" checked, under "Motion Detection Settings. Depending on which you choose, motion detection alerts will be (1) saved in your Archives on the server and (2) sent to your email and/or your mobile phone.
   
   With that done, go to the Client and click on the blue running man icon in the tool bar. This will launch motion detection.
   
   • Place a check mark against "Enable motion detection".
   
   
   • Place a check mark against "Enable motion overlay". This will help you track and understand where motion is occurring. Once you've finished setting up motion detection, please remember to uncheck this option (you'll see why later)
   
   
   • Notice the "meter" bar to the right of the video feed? This meter tells you when the amount of motion being detected by the Client is high enough for an Alert to be sent out. Wave your hand in front of the camera. At a certain point, you'll see the motion level in the meter change from green to red. When it turns red, that's when an Alert gets sent out.
   
   
   • Motion detection is based on the concepts of "threshold" and "sensitivity". Let's understand what these mean:
   
   Motion detection alerts are generated when the amount of motion in the motion detection meter crosses from the green zone into the red zone. This is a combination of your threshold and sensitivity settings. The best way to figure this out is to play with the settings - you know you have the right settings when you see the meter cross into the red zone only when you really want it to ...
   
   Sensitivity means how much movement must occur before HomeCamera Client notices it. For example, if your sensitivity is set very low, you would have to move your complete hand in front of the camera for HomeCamera Client to notice it. If your sensitivity is set high, a twitch of your eyebrow might be enough.
   
   But just because movement is being detected doesn't mean an alert will be triggered... the triggering of an alert requires movement that's enough to exceed the "threshold". If you move the threshold slider to the left, the threshold is reduced - this means even a small amount of movement, or a far away movement, can result in an alert. If you move the slider to the right, very significant movement must occur for an alert to be generated.
   
   Think of it this way... if what you want to detect is likely to be small, or far away, set sensitivity high and threshold low. If what you want to detect is likely to be large or nearby, set threshold high and sensitivity low. If there's a lot of "lighting noise", set threshold high and sensitivity low.
   Ultimately, the best way to figure this out is to "play" with the settings ...
   
   With this understanding of threshold and sensitivity, adjust the sliders until you're satisfied with the results. Then choose whether you want motion detection enabled all days of the week or only certain days, and whether you want motion detection active 24 hours a day or at specific times.
   • We're almost done. You might now want to turn off the "motion overlay". If you leave this turned on, there's a good chance that the picture of an intruder will be hidden by the motion overlay (so, instead of the intruder's face, you'll see red splotches). The overlay is intended to help you understand where motion is being detected - in that sense, it's very useful as a configuration tool. But once you've configured motion detection, our recommendation is that the overlay be disabled.
   
   That's it. Motion detection is configured and ready to run. :-)
   
   
   
2. Do I need my webcam to specifically support motion detection?
   
   No, motion detection is built-into the HomeCamera client software; your webcam needn't directly "support" motion detection. If anything, you're likely to get better results with a standard webcam that does not try to do its own motion detection.
   

Accessing your cameras

1. How do I access my camera via the Web and via a mobile phone?
   
   To access via the Web, simply login to www.homecamera.com - you'll immediately go to the "My Cameras" section. Click on the image icon to access an image and on the video icon to access a video (videos require QuickTime; if you do not have QuickTime installed, you can get a free download from Apple at http://www.apple.com/quicktime.



2. How do I access my camera via a mobile phone?
   
   For now, to access via your mobile phone, point your mobile phone's browser to http://www.homecamera.com - access the service in the way you'd normally access it from a standard Web browser.
   
   We're working on applications that you can download to most popular mobile phones that will enable 1-click access to your camera. We're also considering putting together a slimmed-down mobile site. We expect these to become available in the October-November time-frame.



3. What are mobile credits and what kind of mobile phone access am I charged mobile credits for?
   
   Mobile credits enable you to have pictures and videos from HomeCamera sent to your mobile phone. Each message sent to your mobile phone from HomeCamera requires 1 mobile credit. For example, if you have motion detection configured to send Alerts to your mobile phone, then you'll be charged 1 credit each time an alert is sent to your mobile phone.
   
   Think of mobile credits as an advance payment required for receiving motion detection and other mobile alerts on your mobile phone. As you're probably aware, the cost of sending international mobile messages is fairly high. We therefore provide all subscribers with 5 free credits, that you can use to test whether your phone can receive alerts from HomeCamera, and request that subscribers purchase additional credits if required. These credits are priced at US$ 10.50 per 100 credits and can be purchased via PayPal (you do not need a PayPal account - you can use your credit cards on PayPal).
   
   IMPORTANT: Mobile credits are NOT required if you access HomeCamera by going to www.homecamera.com on your mobile phone. Mobile credits are ONLY required when alerts or other communications are SENT from the site to your phone.



4. Why are video clips only 10 seconds long? Can I get longer clips? And how about video streaming?
   
   Video clips are recorded live - i.e. when you hit the "video" icon, the HomeCamera client commences recording the clip. This clip must first be recorded, then uploaded to the HomeCamera server, and then downloaded back to the PC from which you requested the video. The entire process takes roughly twice as long to complete as the original duration of the clip (so, for example, a 10 second clip might need 20-30 seconds to get to your PC). Our user-testing showed most users dislike waiting beyond 20 - 25 seconds; as a result, we compromised on setting the default video clip duration at 10 seconds.
   
   That said, we will soon introduce a feature where you can customize the duration of video clips from your cameras.
   
   Video streaming is certainly very high in our list of feature priorities. Our tech team is working on building this and we expect to offer live streaming in the next few months.



5. I do not have a mobile phone. Can I still set up and access cameras?
   
   Sure.



6. Why can't the pictures / videos be sent directly to my cellphone? Why do I have to click a link to see them?
   
   We use SMS to send an encrypted link to your mobile phone. The alternative would be MMS (also known as "picture messaging"). Unfortunately, picture messaging across countries rarely ever works - and when it does, it's significantly more expensive (6 to 10 times as much!), which would make the service more expensive for our subscribers. SMS is fairly universal, provides the best balance between reach and cost, and this is why we send you a clickable link.

Your HomeCamera Account

1. How do I register with HomeCamera?
   
   
   • Click on "Sign Up", fill the required details in the form, accept the terms and conditions (we've tried to make them real easy to read), and click Next
   • That's it. Your account has been set up - no email validation is required. You can now download and install the HomeCamera client software and set up your own cameras.
   
   
   
2. Can I share my mobile credits with another HomeCamera user?
   
   No.



3. Is there a limit to the number of images and videos that I can store in my account?
   
   Beta subscribers may store up to 200 MB of data, with any combination of pictures and videos. We intend to offer higher storage - at a small fee - for subscribers who need more storage. Pricing for this is not currently available but you can trust us to keep this very affordable.

Troubleshooting

1. I have a camera connected, but I do not see it on "My Cameras" page even after I've logged into my account.
   
   Try refreshing the page. This can be done by clicking on "My Cameras". Alternatively, your camera might not really be connected. If you're absolutely confident that the camera is connected (the HomeCamera client software says "Connected"), please write in to us via the Contact Us page and we'll do our best to sort this out.



2. I have a camera connected, but I am not getting any images.
   
   If your Internet connection is very slow, the HomeCamera server might time-out your image request before your camera is able to deliver it. In general, this should not happen. If it does, please use the Contact Us page to write in to us.



3. The page is not displaying any video, even though I have QuickTime installed.
   
   Check your webcam to see whether it is working correctly. Try refreshing the page to see whether the video loads. See if the video thumbnail shows up in your camera's archives section. If the video thumbnail is available in your archives, but clicking on the video icon doesn't load the video, there's probably a problem with your installation of QuickTime. Please ensure you have the latest version of QuickTime installed - you can get a free download from Apple at http://www.apple.com/quicktime.

Miscellaneous Questions

1. What do I need to use the HomeCamera service?
   
   To set up a camera, you will need either:
   • A PC running Windows XP or above
   • A typical PC webcam OR a CCTV camera (such as a surveillance camera or a wireless "spy camera") connected to a video capture card
   • A connection to the Internet, preferably DSL or cable
   
   OR:
   
   A D-Link DCS-2120 network / Wi-Fi camera with the HomeCamera firmware (all DCS-2120 cameras sold in SE Asia from April 2007 carry the HomeCamera firmware; the firmware is also available for download from the D-Link Support section of the HomeCamera site)
   
   Cameras can be accessed from most web browsers that support CSS (Internet Explorer 7 and above, Safari, Firefox, Opera, Chrome). Video access requires QuickTime, which can be downloaded from Apple at http://www.apple.com/quicktime.



2. What kind of cameras DO NOT work with HomeCamera?
   
   Typical Wi-Fi / network cameras will not work (EXCEPTION: the D-Link DCS-2120 with the special HomeCamera firmware works beautifully...).



3. What format are the images/videos captured in? What is the typical file-size?
   
   Images are captured in jpeg format and are typically 20 - 100 KB, and videos in .3gp (typically 200 - 500 KB). Videos can be displayed through QuickTime on PCs (video playback does not require any special software on most currently-available mobile phones).



4. What are the system requirements for running the HomeCamera client?
   
   The minimum system requirements for running the HomeCamera client are:
   • Windows XP or above
   • Internet Explorer 7.0 or above (latest versions of IE and Firefox recommended); Cookies from www.homecamera.com must be permitted
   • Internet access through DSL, Cable, leased-line, or dial-up (Important: you many not be able to connect your camera to the HomeCamera server if you are inside a corporate LAN that requires its users to go through a proxy server)



5. Can I leave the HomeCamera Client running in the background?
   
   Yes. The HomeCamera Client is not resource intensive and is meant to be left running in the background. You can click on the "X" icon on the top right of the HomeCamera client software - this will minimise HomeCamera client and it will continue running in the background until you exit.



6. How do I monitor my living room when my computer is in my bedroom?
   
   You can use a D-Link DCS-2120 network/Wi-Fi camera - in this case, no computer is required as the camera connects directly to your network / Wi-Fi router. Alternatively, you could use a CCTV camera connected to a USB or PCI video grabber.



7. What is Auto-Record? How do I create a new recording schedule? How do I edit / delete an existing recording schedule?
   
   Auto-Record helps you set up a recording schedule so you can see what happened in your home or your place of work all through the day. For example, you could specify a recording schedule requesting the system to record an image from your camera every 2 minutes, between 8 am and 6 pm, each week day. (This is just one example; you can choose your own schedule, days, frequency, etc.) These images will be saved in your Archives, from where you can see the full-size images by clicking on the thumbnails. All recording is on our servers so your PC's disk space is not wasted and so that you can login from anywhere in the world and have access to your Archives.
   
   To create a new recording schedule:
   • Click on the "Auto-Record" option in the drop-down list to the right of your camera name
   • Select your preferred frequency and timing and click OK. To add another Auto-record setting, simply repeat this step.
   • Click on "Done" once you're finished
   
   To edit / delete an existing recording schedule:
   • Click on the "Auto-Record Settings" option in the LEFT menu on the My Cameras page. This will show you a list of your current recording schedules.
   • Click on the pencil logo - this will enable you to edit your Auto-Record settings.
   • Click on the trash-can logo - this will enable you to delete your Auto-Record settings.



8. How do I install the HomeCamera client?
   
   
   • Login to www.homecamera.com. On the My Cameras page, you'll see an option called "Download Client Software" in the left menu bar. Click on that option. Click on "Save" when prompted and save the installation file into your computer.
   • Go to the location where you have saved the installation file and double-click the icon to run the installation. Follow the prompts in the installation process.
   
   
   
9. How do I uninstall the HomeCamera client?
   
   Go to Start -> Programs -> HomeCamera and select Uninstall HomeCamera Client.Control Panel in Windows.



10. How do I exit the HomeCamera client?
    
    To exit the HomeCamera Client, click on File and select Exit or right click on the HomeCamera icon in the System Tray and select exit. NOTE: Clicking on "X" in the upper right of the HomeCamera client will NOT close the application - it will continue to run with a small icon visible in your icons tray.



11. How do I send an image or video to my cellphone from the HomeCamera website?
    
    Click on image or video against the camera you want to access; once the image / video loads, click on "Send to my mobile" and a link to the image / video will be sent to your mobile phone (to the number registered with HomeCamera); click on the link to retrieve the content. (One mobile credit will be deducted from your account whenever a picture or video is sent to your mobile phone in this manner; in addition, your mobile service provider might charge you for data usage - HomeCamera does not levy any additional data charge or levy a premium or share revenue with your operator on their data charges).

Download the HomeCamera firmware for your DCS-2120 camera

Cautionary Notes and Disclaimer:

Learn how to install the HomeCamera firmware

Step 1. Launch the installation wizard

Step 2. Locate the directory where you downloaded the new firmware file.

The firmware upgrade process will begin and end in around 5 - 10 minutes

Do not interrupt the process until it's 100% complete. Refer to the image below.

You are now ready to setup your camera.

Learn how to setup your HomeCamera-enhanced DCS-2120 wireless camera

• Enter your HomeCamera User ID (this is the complete email address you used when you signed up with HomeCamera) and your HomeCamera password (this is case-sensitive, so “c” is different from “C” - please enter this carefully; don’t be concerned if you can’t see the complete password - you can enter up to 15 characters).
• Against “HomeCamera Server Address” and “Streaming Server Address”, enter: www.homecamera.com
• Against “HomeCamera Server Port”, enter 8900
• Against “Streaming Server Port”, enter 8999
• Enter a name for your camera - do not use spaces or any special characters (such as “,.!#@ etc)
• Leave the setting for “Private” as “Yes” - this setting is not currently used by HomeCamera; regardless of what you choose, the server will reset it to “Private”, so only you have access to your camera.
• Enter a camera description, if you like

Important points to note:

1. Video clips from the DCS-2120 include sound.
2. Depending on the amount of motion in a picture, the video clip duration might be more or less than 10 seconds. If there is very little motion, the video clip duration could be as long as 20 seconds. Consequently, it may take upwards of 30 seconds to access video clips from this camera.

Troubleshoot your existing HomeCamera-enhanced DCS-2120

You might experience one of the following errors:

• "Registration failed: Invalid UserID or Password” - Either your User ID or password were incorrect. Please check that you have entered your complete email address as your User ID. Please also ensure that the capitalization of the letters in your password are correct - HomeCamera considers “c” to be different from “C”, and so on.
• "Registration failed: Password is incorrect” - Please check your password; do ensure that the capitalization of the letters in your password are correct - HomeCamera considers “c” to be different from “C”, and so on.
• "An active camera is already registered with this name. Choose another name and try again” - You’ll see this message if you already have a camera connected to HomeCamera that uses this name.
• "Disconnected” - this is the standard message when the camera is not connected to the HomeCamera system. Please check the server address and port.
• "Connected" - if you see this message, without “Camera Authentication Successful”, it means that your camera has established communications with the server but hasn’t completed logging in yet. In a few seconds, this should automatically change to “Camera Authentication Successful” (or one of the error messages).